The management buyout of forward-thinking accident management firm Call Zebra is complete, it has been confirmed today.

The move, led by managing director Darren Gilling, will see Gilling remain at the helm, with additional industry members joining the business.

It is an exciting time for the firm, with the new structure enabling the brand to expand and progress into the broker and consumer markets.

Peter Harris, of Essex-based Peter James Motor Group is joining Call Zebra as Network Director, whilst new partners Percom Ltd will be providing operational support and additional expertise. The partnership with Percom Ltd will also see Zebra’s network increase to in excess of 200 bodyshops.

Darren Gilling revealed: “I’m delighted with the new team and I have no doubt that with their wealth of experience and passion for the Call Zebra brand, we will exceed the expectations of our repair network and customers. We have many surprises in store for the industry and you can expect to see a lot more of the stripy fella in the coming months."

Peter Harris added: “I am really excited to be involved with Call Zebra. In my role as network director I will be exploring new customer opportunities and I am particularly looking forward to working on the expansion of the Call Zebra network. As a bodyshop owner myself I’m passionate about helping independent repairers take control of their own businesses.”

Call Zebra, established in April 2008, takes a naturally different approach to accident management, providing 24/7 solutions to the automotive sector. It takes control of the car recovery, car repair, car hire and legal requirements, ensuring motorists get back on the road quickly and safely.

TV motoring personality Mike Brewer, the face of Call Zebra, added: “Darren Gilling took what was a concept and has created a forward-thinking, industry changing business. I feel incredibly proud for Darren for what he has achieved. I am very proud to be associated with Call Zebra.”

In March 2010 Call Zebra became the first accident management company in the UK to join the Institute of Customer Service.

We’ve had a great response to the launch of our “Repairer of the Month” awards so be sure to keep your nominations coming in.

Every month we’ll be highlighting the achievements of a U&I network member. Share your news with Zebra HQ to be in with a chance of winning one of our monthly prizes.

March 2010 Award Winner: Congratulations Autospray!

Call Zebra cements its commitment to customer service

Call Zebra has become the first accident management company in the UK to join the Institute of Customer Service.

The move reinforces Call Zebra’s passion and commitment for delivering a first class, customer-focused service.

The Institute of Customer Service is the independent professional body for customer service, with over 350 organisational members from the private, public and third sectors and some 7,000 individual members.

Darren Gilling, managing director of Call Zebra, said: “We are proud to be the first accident management company to join the Institute of Customer Service.

The whole ethos of Call Zebra is to provide a transparent, high quality service to help motorists get back on the road quickly and easily after an accident and this latest step is yet another example of our commitment to customer service.

I think it is fair to say the accident management industry is not renowned for its attention to customer service but here at Call Zebra we are working hard to change this perception. We look forward to working closely with the Institute of Customer Service to further enhance our customer service and delivery methods.”

Jo Causon, chief executive of the Institute of Customer Service, said “We welcome Call Zebra as members of the Institute of Customer Service and look forward to working in partnership with them on their customer service journey.

“By joining the Institute Call Zebra recognises that customer service is the only sustainable differentiator in the market today and can add significantly to an organisation’s bottom line through greater customer satisfaction and return business, and through greater employee satisfaction and profitability.”

Call Zebra takes a naturally different approach to accident management, taking control of the vehicle recovery, repairs, car hire and legal requirements, ensuring motorists get back on the road quickly and safely.

For more information about Call Zebra and its services visit www.callzebra.co.uk

Forward thinking accident management company Call Zebra has signed a three-year deal with international hire car provider Enterprise Rent-A-Car.

The new partnership, which went live on February 1st, will see Enterprise provide replacement vehicles for Call Zebra customers across the UK mainland.

Newcomers Call Zebra burst on to the scene in April 2008 offering a fresh, transparent approach to accident management, with the emphasis on quick turnarounds, high-quality repairs and customer satisfaction.

Enterprise shares Call Zebra’s commitment to providing rapid replacement vehicles, driving down repair times and putting the customer first. While its 330 rental centres are ideally positioned to service Call Zebra’s fast-growing customer base.

Darren Gilling, managing director of Call Zebra, said: “The ethos of Call Zebra is to keep motorists moving and disruption to a minimum and we hope the partnership with Enterprise will enable us to reach our customers even quicker. Enterprise is a well established company with an excellent reputation and we look forward to working with them as our customer base continues to grow. We are constantly looking to raise the bar and will be launching a number of new customer-friendly initiatives in 2010.”

Huddersfield-born brothers and business partners Andrew and Peter Stringer have revealed plans to open a third automotive business in the New Year.

Forward-thinking UK accident management company Call Zebra has made a great first impression within the USA’s collision repair industry.

Dartford-based vehicle body repairer A Pile & Son Ltd today announced it was the latest firm to sign up to Call Zebra’s U&I scheme.

Call Zebra’s U&I network announced today that vehicle body repairer, D Gawthrope ARC Ltd has joined the U&I scheme.

Call Zebra’s U&I scheme today announced Impact Bodyshop Ltd as the latest vehicle repairer to join its ranks.

Call Zebra has revealed plans to host a series of regional events following the success of its first accident management seminar.